Please read these terms and conditions which apply to all clients.
By booking an appointment it is considered they have been read and agreed.

Contacting Life Navigation

Given the nature of the business phone calls may not be answered immediately. Mobiles and phones are generally turned off during sessions. Access to the business premises is also restricted if there is a session in progress. This prevents any interruptions and allows privacy for each client. The best way to get in contact is by email and this will be responded to as soon as possible.

Mobile Phones

It is requested that all mobile phones or similar equipment be turned off during sessions to prevent interruptions.


No CCTV or any recording devices are used during any therapy sessions or piano lessons.


All clients must be at least 18 years old, otherwise consent must be given by a parent or guardian and who should also attend sessions unless prior agreement.

No one can be treated who is under the influence of alcohol or recreational drugs.

Any client who is being treated for any diagnosed psychiatric condition, psychological illness or epilepsy must have prior consent from medical professional.

If suffering from suicidal tendencies, please contact the Samaritans.

Consent Form

It is important that the consent form be completed with any medical information provided including any medication and pre-existing conditions. This will be discussed at the free initial consultation. By signing the Consent Form it is understood that these Terms and Conditions together with the Privacy Policy have been read and agreed, all of which are available on the website.


Please give 24 hours’ notice to cancel an appointment. Failure to do so allows Life Navigation Ltd to reserve the right to charge for the session unless the circumstances are subsequently deemed by Life Navigation Ltd to be extenuating.


Please try to arrive on time. If it is possible, contact Life Navigation Ltd to explain any delays as there may be other clients booked in for the day. It might be necessary to reschedule and this will be at the discretion of Life Navigation Ltd.


There is off road parking at Hewlands Cottage.
After arrival the gate will be closed for security purposes and to prevent interruptions. Parking is, however, at the client’s own risk.

Standards of behaviour

All clients will be given the courtesy of respect at all times and Life Navigation Ltd reserve the right to cease treatment if it is deemed the client is demonstrating unreasonable behaviour. This is solely at the discretion of Life Navigation Ltd.

Therapy disclaimer

It is impossible to guarantee any treatment as cures as all clients are different with specific needs. These will be discussed prior to any treatment. It is essential that therapist and client are comfortable exploring the best approach to treatment with complete transparency to cost and duration of sessions over a pre-determined period. Clients are never made to do anything against their will.


The strictest confidentiality is observed at all times.
However, Life Navigation Ltd reserve the right to cease treatment if it becomes aware of criminality or that for the safety of the client it is considered that treatment should be sought elsewhere. Confidentiality will be maintained, however.

Therapy Consultations and Fees

An initial consultation of 30 minutes is free.
Consideration will be given to the suitability of treatment deemed necessary for the prospective client and communicated clearly.
If this is acceptable the client will be asked to complete a consent form which will be held on file.
Fees are £50 per hour thereafter but for a continuous 2 hour session the fees are £80.
For relaxation with piano lessons fees are just £20 for 45 minutes.

Consultation fee changes

A review of fees will be taken annually but never changed during a course of treatment. Fees will always be quoted clearly prior to any consent to proceed.


An invoice will be raised and emailed or posted (depending on the client’s preference) and terms of credit are 14 days from the date of the session unless otherwise agreed by Life Navigation Ltd. Life Navigation Ltd reserve the right to cease treatment in the event that terms of credit are not honoured by the client.

Continuous Professional Development (CPD)

Bruce Heasman, as the registered practitioner of Life Navigation Ltd, is committed to continuous professional development as required by the General Hypnotherapy Standards Council.

Public and Professional Indemnity Insurance

Life Navigation Ltd is insured to fully comply with its regulatory requirements.

Company structure

Bruce Heasman (GQHP) is the practitioner registered with the General Hypnotherapy Register and is accredited by the General Hypnotherapy Standards Council.

Bruce Heasman is also the sole director of Life Navigation Ltd and is responsible for all aspects of the business. There are no other employees.

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by Life Navigation Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Every effort is made to keep the website up and running smoothly. However, Life Navigation Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.


Any complaints are encouraged to be dealt with in the first instance with Bruce Heasman and Life Navigation Ltd but if not completely satisfied please see:
or write to:
The General Hypnotherapy Register
PO Box 204
SO41 6WP